Platform capabilities
Everything callers hear and every handoff is shaped in your dashboard—agents, languages, knowledge, routing, and follow-up—so coverage stays consistent as you grow.
Reliable answering in the languages you enable on the line
You choose which languages callers experience and rehearse each locale before publishing. This site is available in English, Portuguese, and Spanish; call languages in the product are configured independently in your workspace.
Always on
A steady voice for every ring—multilingual when you are ready
Cover nights, weekends, and spikes without stretching your team. Turn on only the languages you support and test each one from the dashboard before going live.
- 24/7 answering within schedules and policies you define
- Multilingual greetings and qualification grounded in your knowledge base
- Human handoff when the conversation needs judgment you trust
Voice & availability
On the call
Routing, leads, booking, and SMS that respect your workflow
Capture the fields your CRM needs, route by intent and urgency, offer booking when it fits your calendar, and send SMS only when your rules say it helps.
- Intent-based routing with fallbacks you own—no silent drops
- Structured lead capture tuned to how your team sells
- Appointment requests and text follow-up when they improve outcomes
During the call
After the call
Summaries, visibility, and governance your managers can review
Read transcripts and notes in one place, notify the right owners, and escalate to humans with context. Train the AI on the knowledge you publish—not generic scripts.
- Post-call summaries and transcripts for faster operational decisions
- Notifications when a conversation needs action or follow-up
- Human transfer with structured context and knowledge-bound answers
Review & handoff
Full capability matrix
Twelve building blocks teams combine in the dashboard—two highlighted anchors for voice coverage and post-call review.
Multilingual answering
Configure the languages callers can use so help stays consistent with your knowledge base.
24/7 receptionist
Cover after-hours, weekends, and surges with the same policies your daytime desk uses.
Call routing
Send calls to people, groups, or voicemail fallbacks based on intent, urgency, and your rules.
Lead capture
Ask for the fields your CRM or follow-up process needs before anyone returns the call.
Appointment booking
Offer slots or requests that mirror real availability and scheduling constraints.
SMS follow-up
Send concise texts when your workflow shows they improve confirmation or next steps.
Summaries & transcripts
Review what was said, decide faster, and onboard teammates with less manual listening.
Knowledge-trained agent
Ground answers in the FAQs, policies, and structured notes your team maintains.
Notifications
Alert the right people when a call needs action, escalation, or follow-up.
Transfer to your team
Route callers to the right person or queue when human judgment is required, with context attached.
Call history & operational review
See call history, transcripts, and outcomes in the dashboard—practical visibility for your team, not enterprise analytics promises.
Scale repetitive intake
Automate qualification and capture so a small team handles more inbound with consistent quality.
Operated on your terms
Privacy, handling, and escalation follow workspace policies you configure—for teams that review call quality and coach handoffs.
Ready to align your line with how you actually work?
Start with the agents, languages, knowledge, and routing you need today—then expand capacity as inbound grows.